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Customer Reviews & Testimonials

What Customers Are Saying

BrightWater Kinetico of Des Moines is dedicated to not just meeting, but exceeding your expectations with every service call, repair, and installation we undertake. Our team takes immense pride in delivering superior service that respects both you and your home. This means prioritizing punctuality, ensuring meticulous attention to detail, and maintaining the cleanliness of your space as if it were our own.

Your recommendation is the highest honor we strive for, and it's a testament to our commitment to a 5-star service standard. Should there ever be a moment you feel we're not living up to this promise, we're more than open to hearing how we can improve. Your satisfaction and willingness to recommend us are what drive us to be the best in the industry.

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melissa alto-kintigh
12 September 2026
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Aside from the fact that RO systems are expensive everywhere, period, working with Bright Water Kinetico has been a good experience and I recommend them. Ed did a good job installing, Milo just changed our first filter and was very professional and kind. I have always had good customer service whenever I have called as well. I shopped around before going with Kinetico and by far the most professional and adaptable experience - we wanted to include our refrigerator in the RO system so our ice was better. No one else was willing to do this for us besides Kinetico. Definitely check them out.
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Bruce Roth
11 September 2026
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Joe did an excellent job with a repair and relocation job that was in a very tight space. He was great at explaining the details of how to operate the system. We love our Kinetico water!
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MARK RATHBUN
11 September 2026
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Another excellent Bright Water Kinetico experience Milo performed our service with GREAT professionalism and kindness Very clean courteous and organized. I appreciate all the text messages to manage the appointment and arrival reminders and confirmations I HIGHLY recommend Bright Water Kinetico
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Jodie B.
11 September 2026
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We really appreciate the quality and support from Brights and Mason courtesy and excellent customer service
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Marc Menninga
9 September 2026
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total professional…..well done
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The Nest Collective
8 September 2026
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Our tech, Milo, was great. Tested our water. Got all of our filters replaced. And educated us on a new feature we might want to add to our reverse osmosis system. Took care of everything and explained things well. We appreciate it!
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Michelle Sherman
8 September 2026
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Devin was professionals and kind and so helpful. Did a great job!
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Shelley Vrchota
6 September 2026
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Technician Mason was very thorough and knowledgeable. He took the time to explain all of the elements of the filtering system for first-time customers. Very appreciative of his time and attention to our needs. Definitely recommend!
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Heather McGee
3 September 2026
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Mason was extremely knowledgeable and courteous. He went above and beyond explaining how the system works and demonstrating how to change the filters. Their pricing is fair and straightforward. Highly recommend using Bright Water Kinetico for all your water filter needs.
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Krista Lindholm
2 September 2026
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So helpful and fair- great experience!